You check more than you think you do.
Research revealed that although a group of people claimed to check their emails once an hour, secret cameras showed it was actually every 5 minutes. One study showed workers spent 23% of their day dealing with emails.
Many use email as a ways of juggling tasks.
One study in 2004 showed workers juggling 65 tasks in 10 different spheres.
Studies show that 70% of emails are responded to within 6 seconds of arrival and 85% within 2 minutes.
It takes 64 seconds to recover from the distraction of an incoming email.
59% of people check their emails from the bathroom!
(60% check when on holiday.)
Emotional content doesn’t translate.
Studies have shown that we consistently overestimate how well we communicate through email. One study showed that people thought sarcasm would be correctly interpreted 80% of the time – which is true face-to-face, but dropped to 56% of the time through email. Anger, sadness, seriousness and humour are all hard to share without accompanying tone of voice and body language.
People tend to be more negative when communicating through email than in any other media.
Email also encourages dishonesty with 50% more lies compared to pen-and-paper.
Email builds very little rapport
So in negotiation there’s little else to fall back on. One study showed that one phone call can create enough good feeling between parties to bridge that rapport gap